Support

Hosting Recommendations and troubleshooting

We can provide you with support from the very start of your use of the Magento e-commerce solution. We can do this by helping you decide on the best environment on which to host your solution and give you an in-depth analysis that will help you fully decide in order to have your solution running and working as best you can. We can also offer troubleshooting on any hosting issues or queries you may have.

Installation and Download

We offer support from the very beginning. Helping you with the installation of this solution as well as recommending the best server and hosting environments on which to install on. We provide a full range of support from fresh installation to queries and troublehshooting of exisiting Magento installations and downloads.

General Usage Issues

Our team can help you answer any general Magento questions you may have and we will answer them to the fullest of our abilities. From basic “how do you do this?” questions up to the more advanced usage of the Magento software, we can help you with any general usage aspects of the Magento solution.

Configuring your Magento

Any issues you may have throughout the configuration of your Magento solution we will be able to help with. If you are having problems configuring your payment modules, tax rates or any other configuration problem, we will be able to help you in order to make your solution easy to setup correclty.

Code Investigation

With any Magento Solution there will be problems that occur within the code that you may find. We can promise that we will fully investigate the code problems and fix them, including any code you wish to add to your Magento Solution, we will fully look over the code to optimise it’s performance for your Magento Solution.

Bug Fixes

Throughout your use of Magento you may encounter bugs in the system that may affect your use of the product. We will be able to help you diagnose and correct these bugs as comprehensively and easily as possible in order to remove it from your system and give you a more stable platform.

General Troubleshooting

Any general issues or problems you have we will be able to analyse and fix to the best of our abilities. Any problem can be solved and we aim to do this as comprehensively as possible so that the problem can besolved by your own hand if it ever crops up again.